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Retainer Policy:

 

Payment: The retainer is 20% when booking your date; followed by a 40% payment (date determined by timeline); and the final payment of 40% is paid in full 30 days before the event. (100%)

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Quotes are valid for 48 hours, an email reminder is sent on the second day that quote expires, and If booking retainer is not received, your date will be released.

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Invoices are valid for 5 calendar days from the signing of the service agreement.

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Service Agreements available:
1. Planning Contract
2. Designing Contract 
3. Venue Contract

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1.) If your contract runs (6) six months or more, a payment plan is available for up to four (4) payments of the total contract;
2.) If your contract runs for (6) six months or less, a payment plan is available for up to three (3) payments of the total contract.
3.) If your contract runs for less than 30 days, we require FULL payment of the total at contract signing.

 

All prices expire seven (2) days from issuance of a Quote unless accepted.

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Pricing now includes sales tax required in the State of Texas.

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All Services and equipment rentals are agreed upon before your event in writing. All Equipment is inspected upon arrival for use, cleaned, and sanitized before and after each use. All Equipment is verified upon arrival at the event location, upon departure, and once more upon return to warehouse.

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● Damage Deposit:
○ A $500 damage deposit is required to hold the requested date. The date will not
be placed in the facility calendar until this payment has been made.
○ This payment must be made with a check. The check will not be deposited and
the deposit is fully refundable if no extensive damage charges are required. See
the Damage Policy below.
○ As the client, you are expected to use good judgement in the rental space.
Damages caused by your event attendees will be your responsibility. The
following fees will be deducted from your damage deposit if needed. Additional
costs will be charged to the card on file if damages exceed $500.

Examples of damage include:
■ Damage to the walls made by tape, tacks or writing
■ Stains to carpet or walls that result in deep cleaning
■ Need for excessive cleaning
■ Excessive kitchen appliance repairs (if necessary)
■ Other damages will be charged according to the cost necessary to repair
○ The damage deposit is fully refundable, and will be returned within two weeks of
the event, if none of the above charges are necessary.

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● Security:
○ Security is required for all events where alcohol is present. Security will also be
required for any event where the majority of attendees are between 13 and 18
years old or the event takes place after 6:00 p.m.
○ The fee is $25 per hour per officer with a minimum of four hours. Security must
be present when the event starts and is required to stay until the guests have
exited the parking lot.
○ The Venue management, in conjunction with the City of Corpus Christi Police
Department, reserves the right to assign the number of officers needed to
manage an event.
○ Security must be provided by an authorized sworn law enforcement officer.
Security will be coordinated by the City of Corpus Christi. Payment will be made at the
time of the event.

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● Noise:
○ Music cannot interfere with another event taking place at the same time.
○ Excessive noise that directly disrupts another group will not be tolerated.
○ The Venue staff has the right to request the client adjust the volume levels.
Failure to comply may cause a shutdown of the event by the The Venue
management and no refund will be issued.

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● Animals:
○ No animals, with the exception of trained service animals are allowed indoors
without the written permission of a member of The Venue management team.

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● Tobacco Use:
○ Tobacco use is not permitted within the walls of The Venue.
○ Smoking is not permitted within 20 feet of the entrance.
○ Vaping and electronic cigarettes are also prohibited.

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● Pricing:
○ The rental rates and subsequent fees are subject to change.
○ Rental space rates include the setup and breakdown of the event and general
cleaning prior to and following each event. Excessive necessary cleaning
following the event may result in additional damage charges. See the Damage
Policy.
○ Rates are in four hour blocks for the whole Venue. Meeting Room rates are hourly. If the user requests additional time to set up the facility themselves, that setup time shall be added to the rental fees.

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● AV fees and policy: See attached AV Policy for rules and fees.

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● Alcohol fees and policy: See attached Alcohol Policy for rules and fees.

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For further details:
Policy and Procedures: https://www.lonstareventhall.com/policy-procedures

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Rental Equipment Agreement: https://www.lonstareventhall.com/equipment-rental-policy

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This privacy policy was last modified on Friday, May 4, 2024

Lone Star Events & Hall LLc (“us”, “we”, or “our”) operates at https://www.lonstareventhall.com. This page is to inform you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

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We use your Personal Information only for providing and improving the Site. By using this Site, you agree to the collection and use of information by this policy.

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Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

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Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer's Internet Protocol (“IP”) addressed, browser type, browser version, the pages of our site that you've visited, the time and date of your visit, the time spent on those pages, and other statistics.

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'Planning Services' Limited Return and Refund Policy:
'Planning Services' are non-refundable and non-transferable. We opt to only give Store "Vouchers"( aka...credit), available for one year from the signing of the contract.

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Venue Booking Refund: Refunds will be issued on the following scale
○ Cancellations at least 90 days from the event date will receive a 100% refund
○ Cancellations at least 60 days from the event date will receive a 75% refund
○ Cancellations at least 30 days from the event date will receive a 50% refund
○ Cancellations less than 30 days from the event date will not receive a refund

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